Privacy Policy / GDPR

Last Updated: 18th September 2026

Introduction

This website and practice are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the BACP Ethical Framework.

Data Controller

Katrina Durant, trina@premiercounselling.org

What Information I Collect

Contact details — name, email, phone number (from enquiries or bookings)
Session records — securely stored clinical notes, kept confidential
Website usage data — anonymised analytics only

How Your Data Is Used

To respond to enquiries and arrange sessions
To maintain professional records
For supervision — all case material fully anonymised
To meet legal and professional obligations

Legal Basis for Processing

Contract — to provide the counselling service you request
Public interest / health provision — for sensitive health information under Art.9(2)(h) UK GDPR

Sharing Your Information

I never share your identifying details with anyone without your explicit written consent, except where required by law or to protect safety.

Data Storage & Security

All records stored encrypted and password-protected
Paper records kept in locked cabinet
Session notes retained per professional guidelines; securely deleted when no longer needed

Your Rights

You have the right to:

✅ Request a copy of your data
✅ Request correction of inaccuracies
✅ Request erasure (subject to legal/professional retention requirements)
✅ Withdraw consent at any time
✅ Complain to the ICO — Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow SK9 5AF | ico.org.uk

Enquiries

Email: trina@premiercounselling.org